Privacy Policy

Privacy Policy – Velvet Designs

Welcome to Velvet Designs’ Privacy Policy (“Policy”). Velvet Designs (“we”, “our”, “us”) provides interior design, décor consultation, and related services through our website and digital platforms (“Platform”). This Policy explains how we collect, use, store, and protect your personal information when you interact with our Platform or use our services (“Services”).

By accessing our Platform or using our Services, you acknowledge that you have read and understood this Policy.

  1. About Velvet Designs

If you have questions about this Policy or how your data is handled, you may contact our support team or our designated grievance officer:

Name: Gaurav raut
Designation: Grievance Officer
Email: connect@velvetdesigns.com

  1. Who This Policy Applies To

This Policy applies to:

  • Individuals who visit or use our Platform (“Users”)
  • Service providers, contractors, and partners who work with Velvet Designs (“Service Providers”)

References to “you” in this Policy include both Users and Service Providers.

  1. Information We Collect

We may collect the following categories of personal data:

  1. Information from Users
  • Contact Information: Name, phone number, email address, location, mailing address
  • Home & Property Details: Property type, size, layout, design preferences, room details
  • Technical Data: IP address, device type, browser details, usage patterns, cookies
  • Transaction Data: Payment details (processed securely via third‑party gateways)
  • Usage Data: Activity logs, interactions with the Platform, time spent, clicks
  • Communication Data: Chat or call records with Velvet Designs or Service Providers
  1. Information from Service Providers
  • Contact Information: Email, phone number, address
  • Identity & Professional Data: Name, business details, portfolio, certifications, tax details
  • Verification Data: Government IDs, bank details, compliance documents
  • Technical & Usage Data: Device information, login activity, communication logs
  1. Aggregated Data

We may generate statistical or aggregated data that does not identify you personally.

  1. How We Collect Your Information

We collect data through:

  • Direct interactions: When you register, request services, fill forms, or contact us
  • Automated tracking: Cookies, analytics tools, device logs
  • Third‑party sources: Payment partners, verification agencies, analytics providers, public databases
  1. How We Use Your Information

We use your personal data to:

  • Create and manage your account
  • Provide interior design and execution services
  • Personalize your experience on the Platform
  • Process payments and maintain transaction records
  • Communicate updates, service information, and marketing messages
  • Improve our Platform, services, and customer support
  • Verify identity and ensure platform safety
  • Comply with legal obligations
  • Respond to disputes, legal requests, or regulatory requirements

By using our Services, you authorize Velvet Designs and its partners to contact you via email, phone, SMS, WhatsApp, or other communication channels.

  1. Cookies

We use cookies and similar technologies to enhance your browsing experience. You may manage cookie preferences through your browser settings.

  1. Sharing Your Information

We may share your data with:

  • Internal teams within Velvet Designs
  • Trusted third‑party partners, including:
    • Service Providers
    • Payment processors
    • Hosting and analytics providers
    • Marketing and communication partners
    • Verification and compliance agencies
  • Regulators or authorities, when required by law

All third parties are required to protect your data in accordance with applicable laws.

  1. Data Transfers

Your information may be stored or processed in locations outside your country. By using our Services, you consent to such transfers.

  1. Data Security

We implement industry‑standard security measures to protect your personal information from unauthorized access, alteration, or misuse.

  1. Data Retention

We retain your data for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Improve our offerings

Aggregated or anonymized data may be retained indefinitely.

  1. Business Transfers

If Velvet Designs undergoes a merger, acquisition, or asset transfer, your data may be part of the transferred assets.

  1. Opt‑Out

If you wish to stop receiving marketing or telecommunication messages, email us at:

connect@velvetdesigns.com

Your request will be processed within a reasonable timeframe.

  1. Updates to This Policy

We may update this Policy periodically. Changes will be communicated through the Platform or via email. Continued use of our Services constitutes acceptance of the updated Policy.

Scroll to Top